IT Solutions Ltd., a company focused on developing new software and products that offer solutios for customer interaction, is reported to be working hard on improving customer support at internet-based companies. nGenera Customer Interaction Management is their recent product on the market.

nGen Chat software makes the communication process faster thanks to the fact that customer service representatives assist six live chat lines at a time. In addition to that companies using nGen have already noticed that the product helps them save money and increases customers’ satisfaction.