Christmas Day tournament turned out to be very disappointing for OnGame’s PokerRoom.com players, since they found out that the prize they were fighting for was not $19,000 in cash bonus as they had been promised in numerous promotions of the site, but $2,000 HDTV.
The situation naturally caused a lot of frustration and complaints. What is surprising is that it took the management of PokerRoom.com several weeks to make a response.
Oskar Hornel, the founder, openly apologized for the situation and claimed that the site had paid back the affected players and added that all the necessary things had been done to prevent the situation similar to that in future.
The situation has been widely internet debated. Still, it remains unresolved for many. But it is obvious that the disability to correct the situation in time and the delayed response from the management haven’t done anything good for the site. There is an opinion that the site will definitely lose lots of clients.