Is a dealer a friend or an enemy? The answer to this question depends on the cards. Not every dealer is concerned about the inner state of a gambler. But they do care at the Isle of Capri Casino.
There, dealers are taught how to spot problem gamblers. Being spotted they are referred to the states helpline – 1-800-BETS-OFF.
The problem of gambling is very acute in Iowa, as the average problem gambler is between the ages of 30 and 59, educated, married and has children. That is why Jewel Cooper, a counselor with the Gambling Treatment Program at Allen Hospital is teaching those dealers how to spot problem gamblers.
The subtle signs are, e.g., a customer sitting at the same table or machine “when those employees return to work for their next shift”. Besides, a flat look or absence of emotions and no reaction to a big win, and some more, tell dealers a customer is having a problem.
Vice President and General Manager, Kim Hardy, says, “It is tough and it takes a very special person to do it and we leave it up to our hosts and a lot of times they already have a relationship with these people. Once they really see the value of our concern, it works out.”
The 1-800-BETS-OFF cards and brochures are scattered all over the casino. Thus, a gambler can seek for help any time.
More over, a gambler with the problem can ask to be taken off the casino’s mailing list, and be banned to enter the property. One more important step is to restrict oneself to write checks or to use credit cards.
It’s obvious that the Isle of Capri Casino does not want your life savings. Recreational spending is the thing wanted.